Frequently Asked Questions About Your Heating & Cooling System

What is the SEER Rating?

The SEER (Seasonal Energy Efficiency Ratio) is how the efficiency of your heating and cooling equipment is measured. The SEER is the amount of cooling/heating your system will deliver per dollar spent on electricity, as compared to other systems. The higher the SEER, the more efficient the system will be. SEER can range from 13 to 21. Remember, SEER and SIZE (tonnage) are not the same. Tonnage is related to the amount of heat (BTUs) a unit can remove from the home.

Why is the SEER rating on the Energy Guide different than what my dealer quoted?

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the same series indoor unit. The SEER rating of a system is based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the total rating.

Why should I have regular (or preventive) maintenance? And how often should I have it performed?

Your heating and cooling systems work incredibly hard to perform their functions for your home everyday. The constant stopping, starting and continual operation can wear down any machine if the proper care and maintenance is delayed. However, by performing regular maintenance, you can maximize the lifecycle of your heating or cooling unit and guard against many common equipment failures. Preventive maintenance inspections performed on a regular basis can uncover leaks, rust, rot, soot, frayed wires and corroded electrical contacts. You should have maintenance completed on your system regularly to ensure maximum efficiency and prevent possible problems that may occur in the near future.

What equipment requires regular (or preventive) maintenance?

Heat pumps and air conditioners require a professional tune-up twice a year. Inspections on boiler and furnace systems should include ductwork, pipes, dampers, valves, the chimney, registers, radiators, pumps, blowers, fuel lines, oil tank and every part of the actual furnace and boiler. Meanwhile, heat pump and air conditioning unit inspections should also include inspections of the fan, compressor, indoor coils, outdoor coils, and refrigerant lines. Don’t forget about Plumbing and Gas maintenance! Foster Plumbing & Heating offers maintenance on Water Heaters, Gas Fireplaces, and Generators to help your equipment work efficiently and help extend its life expectancy.

I need help troubleshooting a problem with my equipment.

As your local Trane dealer, Foster Plumbing & Heating is your troubleshooting expert, and is glad to help you. In addition, Trane also provides a network of troubleshooting technicians at Trane Distribution centers across the country which Foster Plumbing & Heating will utilize to address your concern. Should we encounter a situation that requires additional factory help, we will contact our factory supported Service Manager(s) for assistance.

What are the advantages of a programmable thermostat?

Since they are electronic, programmable thermostats are more accurate and efficient than thermostats that contain mercury. With programmable thermostats you can control the temperature in your home at different times of day without ever touching your thermostat. Because everything is automatic, you will never forget to change the setting on your own.

What type of filter should I use? And how often should I replace it?

Standard filters work to keep your system and its ductwork clean, but they don’t really improve indoor air quality. To do that you need a media air cleaner. The media filter rests between the main return duct and the blower cabinet and will improve dust and particle removal up to seven times that of a standard filter. However, upgrading to a pleated media filter will remove everything from dust to airborne viruses from the filtered air. Always choose a filter that matches your blower’s capacity. For optimal efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month. Have filters for your HVAC unit shipped straight to your home with FilterFetch.

Why can't I find the correct size furnace filter at my local home improvement store for my Trane Brand Equipment?

Filters for your Trane unit are made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Trane filters can only be purchased through a Trane dealer. However, keep in mind that some Trane filters are reusable, and can be washed by hand in cold water.

Where can I get parts for my Trane equipment?

As a Trane dealer, we are the best resource for identifying, supplying, and installing the correct, current parts for your system, as well as pricing and availability. When you call Foster Plumbing & Heating, we don’t just sell you the parts you need. We’ll always install and test them ourselves to ensure optimal performance.

Which Trane equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Foster Plumbing & Heating performs a heat load calculation on every home from new construction to replacement systems to determine which equipment combination will perfectly suit your home and family’s needs. The only way to ensure the size of the system you purchase will be large enough to heat or cool your home, but not any larger than you need, is to have your home’s individual heating and cooling needs evaluated by a licensed professional.

What does my warranty cover?

Under the standard factory warranty, Trane covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. All Trane equipment that we install is registered with Trane Corporation to ensure your 10 year parts warranty. If you cannot find your warranty certificate, Foster Plumbing & Heating will also be able to provide you with that information. With a Foster Plumbing & Heating Total Comfort Plan, you’ll have a ten year parts and labor warranty on your Trane equipment. In addition to any manufacturer’s warranty, Foster Plumbing & Heating offers a one-year workmanship warranty on any product or part we install. Part warranties are based on what the manufacturer provides. If you have any questions regarding the warranty of a part Foster Plumbing & Heating will gladly answer your questions.

What is the life expectancy of my unit?

Dependable Trane products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, including, of course, the regularity of routine maintenance.

Why do we run Heat Load calculations on every home?

Units sized improperly will not run efficiently, maintain the comfort level you expect or have the life expectancy of a properly sized unit. Too small and the unit will not be able to keep up with the demand; too large and the unit will not engage all of the components to effectively condition the indoor air.

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